Writing

Notes from the frontline, aimed upstream.

Essays on what a decade of direct patient care reveals about health systems — and how to build the programs, technology, and teams that close the gaps before a patient ever reaches the bedside.

What the ED Taught Me That No Policy Memo Ever Will
Frontline Perspective · Featured

What the ED Taught Me That No Policy Memo Ever Will

The emergency department is a mirror, not a front door. A decade on the frontline — through a pandemic surge — showed me exactly where health systems break, and why the fix has to start upstream.

July 4, 2026·6 min read
The EHR Is Only as Good as the Workflow Around It
Health Technology

The EHR Is Only as Good as the Workflow Around It

Health tech doesn't fail because the software is bad. It fails when it's dropped on a workflow no one designed.

6 min read
Health Equity Starts at Discharge
Health Equity

Health Equity Starts at Discharge

Equity is often decided in the ten minutes when a patient is handed instructions they can't use.

5 min read
Training the Team Is the Intervention
Systems & Teams

Training the Team Is the Intervention

The highest-leverage fix in a health system is often the least glamorous: teaching the people already there.

5 min read